Welcome to RITUALab. These Terms & Conditions govern your access to and use of the RITUALab website, online store, products and related services.

By accessing our website or placing an order with us, you agree to these Terms & Conditions. If you do not agree with them, please do not use the website or purchase our products.

For the purposes of these Terms, “RITUALab”, “we”, “us” and “our” refer to Ritualab Co. Ltd., a company registered in Hong Kong, trading as RITUALab.

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1. About Our Products

RITUALab offers personal beauty and skincare devices designed for home use.

Product descriptions, specifications, images and other information are provided to help you understand our products. We make reasonable efforts to ensure that this information is accurate; however, colours, finishes, packaging and minor product details may vary slightly from what appears on screen.

We may update, improve or modify product specifications from time to time without prior notice, provided such changes do not materially alter the essential nature of a product already ordered.

 

2. Beauty and Wellness Information

RITUALab products are intended for cosmetic and personal beauty use unless expressly stated otherwise.

Information on our website, social media, packaging or other materials is provided for general informational purposes and is not intended as medical advice, diagnosis or treatment.

Results may vary between individuals depending on factors including skin condition, age, skincare routine, frequency of use and lifestyle.

Always follow the product instructions and safety guidance supplied with your device. If you have a medical condition, are undergoing medical treatment, have concerns about using a beauty device, or are unsure whether a product is suitable for you, consult an appropriate healthcare professional before use.

 

3. Eligibility to Purchase

You must be legally capable of entering into a binding contract in your jurisdiction to place an order through our website.

If you are under the age of majority where you live, a parent or legal guardian must make the purchase on your behalf.

 

4. Prices

Prices are displayed in the currency indicated on the website.

Product prices and shipping charges are shown at checkout before you submit your order. Unless expressly stated otherwise, prices do not include import duties, import taxes, customs clearance or brokerage charges payable in the destination country. These charges may be collected by the carrier or customs authority on delivery and may not be known to RITUALab in advance. Where a charge is collected by us at checkout, we will identify it.

We reserve the right to change prices at any time. Price changes will not affect orders already accepted by us.

Promotional pricing, discounts and offers may be subject to separate conditions and may be changed or withdrawn in accordance with applicable law.

 

5. Orders

When you place an order, you are making an offer to purchase the products in your order. An automated order acknowledgement or payment receipt confirms that we have received your order, but does not by itself mean that we have accepted it.

A contract is formed when we send a dispatch confirmation indicating that the products have been shipped. If we accept and dispatch only part of an order, acceptance applies only to that part. This process is subject to any mandatory consumer rights that apply.

Before dispatch, we may decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;

• there is an obvious pricing or product-information error;

• payment cannot be authorised;

• we reasonably suspect fraud or misuse;

• delivery cannot reasonably be made to the supplied address; or

• purchase limits or promotional conditions have been breached.

If we cancel all or part of an order after payment has been received, we will refund the amount paid for the cancelled portion to the original payment method, subject to payment-provider processing times. We will notify you by email where reasonably possible.

 

6. Payment

Payment must be made using one of the payment methods offered at checkout.

You represent that you are authorised to use the payment method provided.

Payments may be processed by third-party payment providers. Their separate terms and privacy practices may also apply.

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7. Shipping and Delivery

We ship to the destinations shown as available at checkout. Orders are currently dispatched from China. Our dispatch location may change from time to time as our fulfilment arrangements develop. Shipping costs, available delivery services and estimated delivery times will be displayed or communicated during checkout where reasonably possible.

Estimated delivery times are not guaranteed unless we expressly state otherwise. Delivery may be affected by courier operations, customs processing, severe weather and events outside our reasonable control.

You must provide a complete and accurate delivery address and promptly contact us if you notice an error. If a parcel is returned or requires redelivery because of an incorrect or incomplete address provided by you, reasonable additional shipping or return charges may apply, subject to applicable law.

If a parcel is lost before confirmed delivery, contact us at info@ritualab.beauty. We will investigate with the courier and, where the shipment is confirmed lost, arrange a replacement or refund as appropriate and as required by law. If tracking shows delivered but you cannot locate the parcel, please contact us promptly so we can investigate; we will assess the evidence and applicable consumer rights before determining the remedy.

International duties and taxes: Unless we expressly state that duties and taxes are prepaid, international orders are shipped on a duties-and-taxes-unpaid basis. The recipient is responsible for any applicable import duties, import taxes, customs clearance fees and carrier brokerage charges assessed by the destination country or carrier. These charges are separate from our product and shipping prices. If a shipment is refused or returned because such charges are unpaid, reasonable return or related costs may be deducted from any refund where legally permitted, after we assess the circumstances.

Please refer to our Shipping & Delivery Policy for further details.

 

8. Returns and Refunds

Subject to rights that cannot legally be excluded, RITUALab accepts requests for voluntary returns within 7 calendar days after delivery only where the product is:

• unopened, with its original seal intact where applicable;

• unused; and

• in its original condition and packaging, including supplied accessories.

For hygiene reasons, opened or used products are not eligible for voluntary return or refund. This restriction does not remove any rights or remedies for defective, damaged, incorrectly supplied or misdescribed products under applicable law.

To request a return, email info@ritualab.beauty within 7 calendar days of delivery with your order number. Please do not send products back without receiving return instructions and approval. Approved voluntary returns must be shipped to the return address we provide within 14 calendar days after we issue the return instructions. Customers pay the return shipping costs for voluntary returns. Original shipping charges are generally non-refundable for voluntary returns, except where required by law.

Refunds for approved voluntary returns will be initiated to the original payment method within 10 business days after we receive and inspect the product and confirm that it meets the return conditions. Your payment provider may require additional time to credit the refund. Please refer to our Returns & Refunds Policy for the detailed procedure.

 

9. Products Damaged in Transit

If your order arrives visibly damaged, please contact us at info@ritualab.beauty within 48 hours of delivery where possible and provide:

• your order number;

• photographs or video showing the damage;

• photographs of the packaging; and

• any other information reasonably required to investigate the issue.

Please keep the packaging while we assess the claim. We will investigate and, where appropriate, arrange a replacement, repair, refund or another remedy required by applicable law.

The 48-hour request helps us make courier claims; it is not a waiver of statutory rights.

 

10. Defective or Malfunctioning Products

If a product appears defective or malfunctions within 14 days of delivery, please contact info@ritualab.beauty promptly. We may ask for photographs, videos, diagnostic information or return of the product for inspection before deciding on an appropriate remedy.

RITUALab also provides a 12-month limited warranty covering eligible manufacturing and electrical defects. A problem reported after the initial 14 days but within the 12-month warranty period may still qualify for warranty service; each claim is reviewed based on its circumstances and the Warranty Policy. Covered claims will be addressed by repair, or replacement with a new unit where approved, or another remedy required by applicable law.

Customers ordinarily pay the cost of shipping a product to our designated inspection or service location. If a manufacturing or electrical defect is verified and the warranty claim is approved, RITUALab will reimburse reasonable standard inbound shipping costs supported by proof of postage. RITUALab also pays the shipping cost of sending an approved repaired or replacement product back to the customer, except where applicable law requires a different arrangement.

For issues outside the 12-month warranty period, please email info@ritualab.beauty. We may consider assistance on a case-by-case basis without guaranteeing free repair or replacement.

The warranty and 14-day reporting procedure do not restrict statutory consumer rights. See our Warranty Policy for details.

 

11. Proper Use of Products

You are responsible for using RITUALab products in accordance with the user manual, safety instructions and intended use.

Do not use a device where the instructions advise against use.

Damage resulting from misuse, unauthorised modification, improper storage, failure to follow instructions, accidental damage or normal wear and tear may not be covered by a warranty, except where applicable law provides otherwise.

 

12. Product Results and Claims

Beauty-device results vary between individuals.

Photographs, testimonials, demonstrations, before-and-after images and customer experiences shown on the website may illustrate individual experiences and should not be interpreted as a guarantee that every customer will achieve identical results.

Where we refer to testing, measurements or specific product-performance data, the relevant context and test conditions should be considered together with the claim.

 

13. Promotions and Discount Codes

Promotional codes and offers:

• must be used within any stated validity period;

• may be subject to product or geographic restrictions;

• have no cash value;

• cannot normally be combined unless expressly permitted; and

• may be limited to one use per customer or household.

We reserve the right to cancel or refuse promotions obtained through fraud, technical error or misuse.

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14. Intellectual Property

All content on the RITUALab website, including the RITUALab name, logo, product names, photographs, graphics, videos, designs, text, website layout and other materials, is owned by or licensed to RITUALab unless otherwise stated.

You may use the website for personal, non-commercial purposes only.

You may not reproduce, modify, distribute, sell, commercially exploit or create derivative works from our content without prior written permission.

 

15. Reviews, Comments and User Content

Where we allow customers to submit reviews, photographs, videos, comments or other content, you agree that the content you submit:

• reflects your genuine experience and is not misleading;

• is content you own or have permission to share;

• does not infringe another person's rights or privacy;

• is not unlawful, defamatory, abusive or misleading; and

• does not contain malicious software or harmful material.

You retain ownership of your content. By voluntarily submitting a review or other content through our website or a RITUALab-operated submission channel, you grant RITUALab a non-exclusive, worldwide, royalty-free licence to host, reproduce and display that content on our website and related brand channels in connection with the submission, subject to applicable law and any permissions shown at submission.

We will seek separate permission before using identifiable customer photographs, videos or testimonials in paid advertisements, creator campaigns or materially different promotional uses. Merely tagging RITUALab or mentioning us on a social platform does not automatically grant permission for advertising use. We may remove content that violates these Terms.

 

16. Third-Party Services and Links

Our website may contain links to third-party websites, social-media platforms, payment providers, delivery providers or other services.

These third parties operate independently of RITUALab. We are not responsible for their content, availability or practices except to the extent required by law.

 

17. Website Availability

We aim to keep the website available and accurate but cannot guarantee uninterrupted or error-free operation.

We may temporarily suspend, update or modify portions of the website for maintenance, security, technical or operational reasons.

 

18. Limitation of Liability

To the fullest extent permitted by applicable law, RITUALab will not be responsible for indirect, incidental, consequential or special losses arising from use of the website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limits any mandatory consumer rights available to you under applicable law.

 

19. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be processed as described in that policy.

Marketing communications will be sent only in accordance with applicable consent requirements, and you may unsubscribe from marketing communications using the method provided.

 

20. Force Majeure

RITUALab will not be responsible for delays or failure to perform obligations caused by events reasonably beyond our control, including natural disasters, transportation interruptions, labour disputes, government actions, customs delays, major network outages or similar events.

This provision does not affect any rights available to consumers under applicable law.

 

21. Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China. This choice of law does not prevent consumers from relying on mandatory consumer protections that apply to them under the laws of their country or region where those protections cannot lawfully be excluded.

 

22. Changes to These Terms

We may update these Terms from time to time.

The version published on our website at the time of your purchase will generally apply to that transaction unless a change is required by law.

The date at the top of this page indicates when the Terms were last updated.

 

23. Contact Us

Questions about these Terms, orders, returns or warranty service may be directed to:

RITUALab

Ritualab Co. Ltd.

Hong Kong

Email: info@ritualab.beauty

Website: www.ritualab.beauty

Business address: 23/F, APM Millennium City 5, 418 Kwun Tong Road, Hong Kong