Returns & Refunds
1. Voluntary returns within 7 days
You may request a voluntary return within 7 calendar days after delivery if the product is unopened, unused, in its original condition and packaging, and includes all supplied accessories. Any original hygiene or security seal must be intact where applicable.
For hygiene reasons, products that have been opened or used are not eligible for a voluntary return or refund. This does not restrict legal remedies for defective, damaged, incorrectly supplied or misdescribed goods.
2. How to request a return
Email info@ritualab.beauty within 7 calendar days after delivery, including your order number and the item you wish to return. We will review the request and, if approved, provide return instructions and a return address. Please do not return goods before receiving approval.
Approved returns must be shipped within 14 calendar days after receiving our return instructions, unless we agree otherwise in writing.
3. Return shipping and refunds
For voluntary returns, the customer pays return shipping costs. Use tracked shipping and package the product securely. Original outbound shipping fees are generally not refunded for voluntary returns, unless required by law.
After we receive and inspect an approved return and confirm that it meets the return conditions, we will initiate the eligible refund to the original payment method within 10 business days. Your payment provider may require additional time to credit your account.
4. Damaged, defective or incorrectly supplied products
If an item arrives visibly damaged, please email info@ritualab.beauty within 48 hours after delivery where possible, with your order number and photos of the item and packaging. The 48-hour request helps with courier investigations and does not waive statutory rights.
If a product appears defective or malfunctions within 14 days after delivery, contact us for inspection or troubleshooting. Eligible manufacturing or electrical defects may also be covered by our 12-month Limited Warranty. If a manufacturing or electrical defect is verified and the warranty claim is approved, RITUALab will reimburse reasonable standard inbound shipping costs supported by proof of postage and will pay the cost of sending an approved repaired or replacement device back to the customer. Remedies are assessed in accordance with applicable law and the Warranty Policy.
If we shipped the wrong item, contact us so we can arrange an appropriate correction. We will bear reasonable return shipping costs for an error on our part, subject to applicable law.
5. Statutory rights
Nothing in this policy excludes or limits any mandatory consumer rights that apply to your purchase.
Shipping & Delivery Policy
1. Shipping availability and charges
We ship to destinations available at checkout. Shipping fees and estimated delivery times are displayed during checkout where reasonably possible. Estimated delivery times are not guaranteed unless expressly stated.
Orders are currently dispatched from China. Our dispatch country or fulfilment location may change from time to time as our operations develop. The destinations currently available for delivery will be shown at checkout. Processing times and carrier services may vary by destination and will be communicated at checkout or in the order confirmation where reasonably possible.
2. International import duties and taxes
Unless expressly indicated otherwise at checkout, international orders are shipped with import duties and taxes unpaid. Customers are responsible for import duties, import taxes, customs clearance fees and courier brokerage charges assessed by the destination country or carrier. These amounts are separate from the product price and shipping fee and may be collected on delivery. RITUALab cannot guarantee or calculate all destination charges in advance.
If duties and taxes are prepaid by RITUALab for a particular order, this will be stated at checkout. Customers should check local import requirements before ordering.
3. Customs delay or refused delivery
Customs clearance may cause delays beyond our control. If a customer refuses a shipment or fails to pay applicable import charges, the parcel may be returned or abandoned. Where legally permitted, reasonable shipping, return and carrier charges resulting from the refusal may be deducted from any applicable refund, after reviewing the circumstances.
4. Incorrect address or missed delivery
Please ensure the delivery address and contact details are correct. Notify us promptly of an error. Where a shipment is returned because of an incorrect address or failed delivery attributable to the recipient, reasonable redelivery or return costs may apply, subject to applicable law.
5. Lost or missing parcels
If a parcel is lost before confirmed delivery, contact info@ritualab.beauty. We will investigate with the courier. Where a parcel is confirmed lost, we will arrange a replacement or refund as appropriate and as required by law; customers are not automatically required to absorb the loss.
If tracking shows delivered but the parcel cannot be found, please contact us promptly. We will review the delivery evidence and courier investigation and decide on an appropriate resolution, subject to consumer rights.
6. Transit damage
Please report visible damage within 48 hours of delivery where possible and provide photos of the product and packaging. This helps us make courier claims but does not limit statutory rights.
7. Contact
Ritualab Co. Ltd.
Email: info@ritualab.beauty
Website: www.ritualab.beauty